Frequently Asked Questions - FAQ

Ordering & Shipping

1. How long does shipping take?
We process orders within 1-3 business days . Delivery typically takes 5-10 business days , depending on your location and current demand. You will receive a tracking number once your order has been shipped.

2. Can I change or cancel my order later?
If your order hasn't been processed yet, we may be able to make changes or cancellations. Please contact us as soon as possible at info@disooma.com so we can find a solution.

3. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation with a tracking number. You can track your order at any time via our tracking page.

Products & Quality

4. Why are there slight differences between the product images and the delivered item?
Our product images depict the items in the best possible light. Depending on the screen display and production process, slight variations may occur, but these do not affect function or quality.

Payment & Security

5. What payment methods do you offer?
We accept common payment methods such as credit cards (Visa, Mastercard), PayPal, and other secure payment options . All transactions are encrypted and secure.

6. Is my payment secure?
Yes, we use state-of-the-art encryption technologies and security standards to protect your data. Your payment information is never stored or shared with third parties.

Returns & Exchanges

7. Can I return my order?
Yes, you can return unused items within 14 days of receipt . Please contact our customer service at info@disooma.com to initiate a return.

8. Who bears the costs for the return shipment?
Return shipping costs are the responsibility of the customer, unless the item has a manufacturing defect or is damaged. In this case, we will cover the costs and provide a prompt exchange or refund.

9. When will I receive my refund?
After receiving and inspecting the return, the refund will be processed within 5-10 business days via the original payment method.

Customer Service & Contact

10. How can I contact customer service?
Our customer service is available to you at any time. You can reach us by email at info@disooma.com or via our contact form. We usually respond within 24 hours .

📩 If you have any further questions, please contact our customer service at info@disooma.com .